If the product is in its original condition and unopened, we will accept their return within seven days from the day you received the item. You will receive a full refund to the value of the item.

Delivery charges

If goods are being returned due to being defective or an error on our behalf, we will refund delivery charges resulting from the return of the original order. If you still have the original envelope simply reseal it, cross through your address and pop it in the post. The item will be returned to the sender (us).

Non-defective items:

If for some reason a customer wishes to return an item that is not defective, we will accept the item and issue a refund minus any postage costs incurred to us. To avoid these costs, please use the method above.

Faulty or defective items:

In the unlikely event you receive an item from us that is either defective or faulty, please let us know so we can arrange collection of the item and dispatch a replacement as soon as possible. Please use our 'Contact Us here to arrange the return of a defective item.

To return an item:

Please wrap the item and the package securely and send to the address below. We do not accept liability for goods which are returned in faulty packaging. We recommend that you use a recorded or registered delivery service.

Also, ensure that you have included a note giving full details of the problem, the order number, return notification number and any other details that may be helpful to us in order to track your order down quickly and efficiently.

Any items returned without a notification code will not be refunded.

IHS Wholesale
Unit C3
Baldonnell Business Park,
Clonlara Avenue,
Baldonnell,
Dublin 22,
Ireland.

Email: info@irishheadstores.com